Refund policy

We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, undamaged and in the same condition that you received it, in its original packaging.

To start a return, contact us at info@brightonposters.com and we will arrange it with you. Customers are responsible for return shipping costs, unless the item arrived damaged, faulty or wrong.

You can always contact us with any return question at info@brightonposters.com.

Damages and issues

Please inspect your order when it arrives and contact us straight away if the item is faulty, damaged or not what you ordered. We will send a replacement or give you a refund, at no extra cost to you.

Exceptions / non-returnable items

Some items cannot be returned unless they arrive damaged, faulty or wrong:
- Personalised posters and other custom-made items, because they are made just for you
- Digital files, once they have been sent to you
- Gift cards
Please get in touch if you have questions about your specific item.

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.

UK and European Union: 14-day cancellation period

If your order is delivered to the UK or the European Union, you also have the legal right to cancel your order within 14 days of receiving it, without giving a reason. This does not apply to personalised or custom-made items, or to digital files once they have been sent to you. As above, the item must be unused, in the same condition you received it and in its original packaging, and you will be responsible for return shipping costs. This is in addition to our 60-day return policy.

Refunds

We will let you know once we have received and inspected your return, and whether the refund has been approved. If approved, the refund goes back to your original payment method within 3 business days. Please remember it can take a little longer for your bank or card provider to process and show the refund.

If more than 15 business days have passed since we approved your return, please contact us at info@brightonposters.com.